Credit Control Assistant

I2C – Finance Shared Services , Airport Road West

Closing Date: 29th Nov 2021

Interested in applying for this job email your CV now

Job Description:

To implement the SHS Credit and Collections Procedure within assigned timeframes so as to ensure the efficient and effective collection of cash and debt. To ensure that all customer invoice payments are collected within specific agreed payment terms. To deal with any Pricing or Quantity queries relating to the customers trading with the specific client company in a collaborative manner with other divisions and teams. The role will also include administrative/ad hoc process activity.

Key Responsibilities / Duties:

  • Process all customer cash receipts accurately and in a timely manner
  • Maintain a specified section of the debt ledger across one or more Operating Companies, ensuring that the customers pay to their agrees payment terms
  • Working closely with the Customer Services team on held orders due to customer reaching their credit limit or overdue debt.
  • Proactively deal with all queries that arise due to price mismatches and quantity disputes to resolution. Escalating where appropriate.
  • Liaise with the relevant teams to manage the above queries to ensure that they are dealt with within agreed SLA’s and be able to report back on current status at any time.
  • Liaise with customers daily to ensure prompt payment & resolution to queries
  • Work closely with the Promotional Spend and Rebate and Pricing & Commercial teams around pricing queries and or Promotional invoice queries.
  • Provide cover on colleagues’ accounts when and where necessary within the team
  • Work directly with the sales teams to make sure customer issues are prevented and open channels of communication are optimised
  • Raise credit notes on customer accounts where valid and have had the appropriate authorisations.
  • Ensure accounts have detailed notes for reporting back to the Operating Companies
  • Assist the management team with any ad hoc requests regarding the customer accounts and Invoice to Cash processes.

Experience / Qualifications:


2 years’ experience in a credit control environment or previous experience in an analytical / financial role

Excellent track record of working in a fast moving and complex environment

Proven ability to problem-solve

Communicate with people at all levels both internally and externally

Good working knowledge of Microsoft Office packages

Flexible and adaptable

Ability to work in a dynamic environment

Team Player


Past experience of using of SAP

Experience of working in a FMCG business



5 GCSE’s or equivalent including Maths and English (Grade C or above)


Membership or working towards Institute of Credit Management qualification

Additional Information:


If you would like to be considered for this position please submit an up to date CV to ensuring that your Line Manager has been informed of your application.

Interested in applying for this job email your CV now

Apply Here

Share this job

We value your privacy

Accessing our website tells us you are happy to receive all our cookies. However you can change your cookie settings at any time.
Find out more.

Accept & Close